Service Desk Analyst, Perth
Job no: 494065
Work type: Permanent - Full time
Categories: Corporate Services
Allens is an international law firm with offices throughout Australia and Asia. Through an integrated alliance with Linklaters, we offer clients access to an extensive network comprising 40 offices in 28 countries.
We have been named an elite band one firm in 18 practice areas and jurisdictions in the 2018 Chambers Asia Pacific rankings.
We are looking for a Junior Service Desk Analyst to join our Information Technology (IT) team in the Perth office on a full-time basis. You would be joining a supportive national IT team.
Services provided by our Service Desk Analysts includes ad-hoc end user support via Help Desk desktop support via the Help Desk or in person, systems operations, records administration and first level technical support. Technologies covered include all computer systems, with an emphasis on Cisco phones, Microsoft Office, Outlook 2010, iPad and communications networks.
Duties will include, but are not limited to:
- Assisting partners and staff with any problems and queries regarding the use of IT hardware, software and other equipment;
- Technical troubleshooting and problem resolution;
- AV/VC setup and support;
- Hardware deployments (moves, changes, relocations); and
- Asset Management (asset record management in JIRA).
The ideal candidate will thrive in a busy environment, be able to manage and prioritise multiple tasks and operate calmly under pressure. You will also have exceptional customer service skills and problem solving skills. Qualifications or experience in Information Technology is preferred.
What we'll offer
If you have the ambition, talent and desire to progress through our firm, you can – as soon as you're ready.
At Allens, we provide lifelong learning that develops you personally and professionally, and access to people and partners who can help you become the best you can be. You'll be given ongoing opportunities to get involved and to take your career all the way. It's up to you to make the most of them. You'll enjoy a range of other benefits including free gym membership, staff discounts with hundreds of suppliers, flexible work practices and regular social and sporting activities.
Allens also leads the profession in community investment, giving you the opportunity to make a difference through our work on reconciliation, the environment and other social justice issues as well as our workplace giving and volunteering programs.
How to apply
Please submit your resume via our on-line careers site addressed to Madeleine Charles, Resourcing Consultant. Applications from agencies will not be considered.
Advertised: W. Australia Standard Time
Applications close: W. Australia Standard Time
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