Service Desk Analyst (Perth)

Apply now Job no: 494833
Work type: Permanent - Full time
Location: Perth
Categories: Corporate Services

Your Role

An exciting opportunity has arisen for a full time Service Desk Officer to join our firm on a full-time basis in our Perth office. You will be responsible for the delivery of end user and systems operations support and join a supportive Information Technology team.

Our Team

You'll join our exciting Information Technology team.

Your day

The services provided by our IT Support Specialist team includes, ad-hoc end user support via Service Desk, desktop support via the Service Desk or in person, systems operations, records administration and first and second level technical support.

The technologies covered include all computer systems, with an emphasis on Document Management Systems (iManage), Windows 10, MS Office 365, MS Outlook, MS Teams and Teams Calling, Headsets (Poly), Audio Visual systems, Apple devices and communications networks.

Duties will include, but are not limited to:

• Assisting Partners and staff with any problems and queries regarding the use of IT hardware, software and other equipment.
• Customer service.
• Technical troubleshooting and problem resolution.
• Various network & administrative tasks: upgrades, rollouts, documentation, floor walking, office moves, etc.
• AV and VC setup and assistance.
• 1st and 2nd level phone support.
• Incident management (ITIL framework, root cause analysis, continuous improvement).
• Hardware support.
• Asset management (ITIL framework, data integrity and records maintained).

To deliver the high quality customer service to support the business throughout the Firm, you will need to be willing to work on a 24x7 afterhours support rotating roster (including weekend and after hours support).

Your clients

Your key clients will be internal Partners and staff of Allens, where you'll be helping with any problems and queries regarding the use of IT hardware, software and other equipment.

Your career trajectory

Our IT Team is looking for a Service Desk Officer who has the desire to learn and develop their career with us. We will support you on your journey and will give you access to our career framework when you join, providing a clear understanding of high performance at each career stage at Allens.

We also recognise that every employee's experience is different and at Allens, we know that successful and enjoyable careers come through your focus and commitment to being the best you can be, in an environment where you are supported and encouraged and have clarity on key processes and decisions. Our career deal is a key part in achieving this; our deal asks you to take the lead for your career, with us providing the coaching and support to help you meet your goals and aspirations.

What you'll bring

• Experience in Windows 10, MS Office 365, MS Teams and Teams Calling.
• Document management system experience.
• Strong technical troubleshooting skills.
• Service Desk and audio-visual experience.
• The ability to thrive in a busy, fast-paced environment and be able to manage and prioritise multiple tasks and operate calmly under pressure.
• Exceptional customer service skills.
• Strong technical, analytical and problem solving skills.

Work pattern

This is a full time, permanent role based in our Perth CBD office (subject to covid-19 restrictions).

You will also need to be willing to work on a 24x7 afterhours support rotating roster (including weekend and after hours support). Allens remunerates the Service Desk Analyst's for the on-call roster. 

About Allens

Allens is a leading international law firm with a proud 200-year heritage of shaping the future for our clients, our people and the communities in which we work.

From playing a pioneering role in the development of legislation and regulatory frameworks in the Asia region, to acting on numerous 'firsts' across a range of industry and community issues, it is in our DNA to make a difference and help shape what our world looks like.

Through our alliance with Linklaters, we offer clients a global network of 40 offices in 28 locations. With Allens, you'll work at the cutting edge of the law on the most complex and innovative deals in the market. You'll work with lawyers and professionals at the top of their game who, like you, strive to get a little better every day. And you'll be supported to take your career wherever you want it to go.

What we'll offer

You will be an integral part of a high performing, national team and have an opportunity to work with genuine market leaders. 

At Allens, we provide lifelong learning that develops you personally and professionally, and access to people and leaders who can help you become the best you can be. You'll be given ongoing opportunities to get involved and to take your career all the way. 

You'll enjoy a range of other benefits including free gym membership, staff discounts with hundreds of suppliers and regular social and sporting activities. Allens also leads the profession in community investment, giving you the opportunity to make a difference through our work on reconciliation, the environment and other social justice issues as well as our workplace giving and volunteering programs.

The salary banding for this role is $70k - $80k inclusive of superannuation.

Are you ready to begin?

We prefer to hear from you directly. 

Please submit your resume via our on-line careers site addressed to Claudia Fong, Resourcing Consultant.

If this isn't the position for you, please tell your friends or colleagues about it.


Advertised: W. Australia Standard Time
Applications close:

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Allens is an independent partnership operating in alliance with Linklaters LLP. © 2019 Allens, Australia